Who would benefit from our approach?

Our services are designed for organisations that rely on technology every day but don’t yet have the scale or need for a full in-house IT team.

This typically includes growing businesses, professional services firms, and organisations where technology has evolved haphazardly rather than strategically. In these environments, IT is often managed only when necessary and reactively—by office managers, finance teams, or leadership—alongside many other competing responsibilities.

We are a strong fit for organisations that:

• Need guidance and structure around their technology, not just troubleshooting.
• May not yet have an internal Systems Administrator/IT team, or those who do but can’t justify another full-time position.
• Have no single person responsible for driving technology decisions forward.
• Want better visibility and ownership over their devices, software, data, and security.
• Are growing and need IT to scale in a predictable, cost-effective way.

For these organisations, we act as a trusted technology partner—bringing clarity, ownership, and direction to your IT environment. We don’t just keep systems running; we help ensure your technology supports your people, protects your data, and aligns with your business goals.

Scenario: A new employee is starting and will require a laptop.

With a traditional IT support provider, the process is usually reactive. Once you request it, they create the user account, sell you a laptop, and configure it.

Our approach is different. We want to work proactively with your teams to forecast upcoming roles, identify the equipment and software licenses each role requires, and define an accurate budget in advance. We maintain a clear, up-to-date inventory of all devices—owned by you and accessible whenever you need it.

When a new hire is confirmed, the laptop is already planned for. If required, we purchase it on your behalf, configure it in advance, and ensure everything is ready before day one. We also provide the new employee with the tools and resources they need to succeed—not just an email containing a username and password.

Our capabilities:

• Microsoft 365 platform management and optimisation
• Policy and process development. E.g. Detailed user offboarding processes which outline if their data is to be archived and, if so, where and for how long.
• Creating user guidance documentation and resources both for your specific systems and general tools such as Microsoft 365 applications.
• Providing personalised training for users or groups
• Device lifecycle: New device procurement and setup and through to retirement and disposal
• Automated device software updates and patching
• Regular reporting and setting up automated alerts for critical services so information is being pushed to you, rather than needing to pull it from your IT provider.
• Audio Visual (AV) and conference equipment setup
• SharePoint site development such as intranet sites for staff
• Networking setup and maintenance
• Data backup and retention
• Basic web design, hosting, DNS, hosting, and search engine listings
• Identity and Access Management
• SMB1001 readiness and certification